All Directors and Managers would like to be able to look at their team from time to time, and see how they manage their day to day activities.
Being able to evaluate the employees, the bosses and all aspects that contribute to our company's development should be a habitual gesture, so that we would control everything that happens, how it happens, why it happens and more importantly how it is or can be resolved.
In the case of service based companies, maintaining contact with the client must be the focus of our efforts, so we have to take into account the interrelational and social factors that surround us in order to evaluate the good management of the tasks. It becomes difficult for most companies, to have a global view of the reality about the quality of their services.
It is at this point where the Mystery Guest figure makes sense. It is that mysterious client, the one of mentirijilla, that comes and goes as if such thing; the one that nobody would recognize. This figure will evaluate the quality of your services, from the customer's point of view, but taking into account your professional bagage.
At BSpa Consulting, we believe that a Mystery Guest service without a good internal evaluation, it is not possible to provide a detailed report on the business situation.
That's why we have created "Mystery Guest 360º", a complete quality control service that will last a week...